Frequently Asked Questions
Everything you need to know about shopping at ILoveDooney
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer of Dooney & Bourke, offering genuine leather goods and accessories directly from the brand.
What is your return policy?
We accept returns of unused and unworn merchandise within 30 days of delivery. Items must have all original tags attached and be in their original packaging to be eligible for a refund.
How long does shipping take?
Standard shipping typically takes 5 to 7 business days. We also offer expedited shipping options at checkout if you need your new handbag sooner.
Do your handbags come with a warranty?
Yes, Dooney & Bourke products purchased through our store are covered by a one-year guarantee against any defects in craftsmanship or materials under normal use.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.